Reference

How lm10 Handles Your Personal Information

Your account with us involves real payment rails — bKash, Nagad, Rocket — and we take seriously what data we collect, how we store it, and who can access it.

bKash payment dataNagad transaction recordsRocket wallet detailsAccount securityYour right to request changes

Explore the Lobby Read FAQ

What Information We Hold and Why

lm10 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide — your name, contact information, and the payment method you register, whether that is bKash, Nagad, or Rocket. Each time you make a deposit or withdrawal, a transaction record is created and linked to your

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account wallet. We also collect device and session data: your IP address, browser type, and the pages you visit within the lobby. This helps us detect unusual login attempts and keep your account secure. We do not sell your personal data to third parties. Payment data
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tied to bKash, Nagad, and Rocket transactions is processed through those providers' own systems and is subject to their respective privacy terms as well as ours. We retain account data for as long as your account remains active and for a period after closure as required
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by applicable law. If you are accessing our platform, availability depends on your local law and the eligible regions we serve. Cookies and similar tracking tools are used to maintain your session and remember your preferences — you can manage these through your browser settings, though
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disabling them may affect how parts of the lobby load.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Security, Cookies, Retention and Your Controls

We use SSL encryption across all account and payment pages, so data moving between your device and our servers — including bKash and Nagad payment confirmations — is protected in transit. Account access requires your password plus a one-time PIN sent to your registered number, which means a stolen password alone is not enough to get in. We review access logs regularly and flag logins from unrecognised devices for additional verification.

Data Retention We keep your account data while your account is open and for a defined period after closure, as required by applicable law. You can request a summary of what we hold.

Cookie Controls Session cookies keep you logged in and remember lobby preferences. You can clear or block them in your browser; some lobby features may not work without them.

Account Security Two-step login — password plus OTP to your phone — protects your account. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests You can ask us to correct inaccurate details, export your transaction history, or close your account and request deletion of non-essential data.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account — including payment records linked to bKash, Nagad, or Rocket — our support team handles these requests directly. Send your request through any of the channels below and include your registered account details so we can verify your identity before making any changes.

Live Chat Open the chat widget from any page in the lobby. Describe your data request and our team will confirm receipt and next steps.

Email Support Write to our support address with your account username and the specific data you want to access, correct, or remove.

Account Settings Some preferences — like marketing communications — can be updated directly from your account settings page without contacting support.

Common Questions About Your Data on lm10

These are the questions we hear most often about how we handle account and payment data. If your question is not here, reach us through live chat or email.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged to protect your account from unauthorised access.

Yes. Send a data access request through live chat or email with your account username. We will verify your identity and provide a summary of the personal data we hold.

Contact support via live chat or email, state what is wrong and what the correct detail should be. Some fields — like your contact number — can be updated directly in account settings.

Payment data is processed through those providers' own systems. We do not sell your data. We may share it only where required by law or to resolve a payment dispute.

We retain account and transaction records for a period after closure as required by applicable law. You can request deletion of non-essential data once your account is closed.

SSL encryption covers all account and payment pages. Your login also requires an OTP to your registered number. Availability of the platform depends on local law and eligible regions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us Applm10 App

How lm10 Handles Your Personal Information

Security, Cookies, Retention and Your Controls

Reach Us About Your Data

Common Questions About Your Data on lm10

01 What personal data does lm10 collect when I open an account?

02 Can I see all the data lm10 holds on me?

03 How do I get incorrect information on my account corrected?

04 Does lm10 share my bKash, Nagad, or Rocket payment data with anyone?

05 How long does lm10 keep my data after I close my account?

06 Is my data protected when I log in from my phone in Dhaka or anywhere else in Bangladesh?

Privacy Policy

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